Frequently Asked Questions

Sublimation printing is a popular method of printing on fabric or other materials that involves using heat and pressure to transfer dye directly onto the material. This process results in vibrant and long-lasting colors that are resistant to fading or peeling.

Unlike traditional screen printing, sublimation printing does not involve the use of inks or other pigments. Instead, a special dye is printed onto a transfer paper using an inkjet printer. The transfer paper is then placed onto the material to be printed and heat is applied, causing the dye to sublimate or turn into a gas. This gas then bonds with the fibers of the material, creating a permanent and high-quality print.

There are several advantages to sublimation printing compared to traditional screen printing. One of the main advantages is the ability to print high-quality images with vibrant colors and intricate designs. Because sublimation printing uses a digital process, it is possible to print complex designs with fine details and gradients that may be difficult or impossible to achieve with screen printing.

Another advantage of sublimation printing is the durability and longevity of the print. The sublimation dye bonds directly with the fibers of the material, resulting in a print that is resistant to fading or peeling. This makes sublimation printing ideal for high-quality, long-lasting products such as sports jerseys, promotional items, and other apparel.

In addition to these advantages, sublimation printing is also a more eco-friendly option compared to traditional screen printing. Because sublimation printing does not involve the use of inks or other pigments, there is less waste generated during the printing process. Additionally, sublimation printing can be done on demand, which means that there is no need for large production runs or excess inventory.

Overall, sublimation printing offers many advantages compared to traditional screen printing. With its ability to produce high-quality and long-lasting prints, sublimation printing is a popular choice for a wide range of products and applications. Whether you are looking to print custom apparel, promotional items, or other products, sublimation printing is a versatile and effective printing method that delivers outstanding results.

Simply call us at 1-800-996-6022 to purchase our products. We will help you create an account with Photo USA and work closely with you to grow your business. All of your information will be saved for future orders to make ordering with Photo USA as efficient and effortless as possible.

If you already have an account with us, you can place your order directly with your account manager. You can also purchase products through our website www.photomugs.com.

When you call us at 1-800-996-6022, a sales representative will walk you through the steps of setting up an account. This will require business information such as company/contact information, shipping address, billing address, e-mail address, and preferred method of payment.

All orders must be at least a one case minimum, unless otherwise specified. Quantities per case usually come in 24, 36, or 48 pieces.

Samples are available on all of our products to present and market to your customers. We can ship directly to you or blind ship to your customers.

Orders with Photo USA can be paid via credit card (Visa, Master Card, American Express, and Discover), PayPal, banking wire transfer, and via Net Terms (for those customers that qualify).

All orders are shipped within 24 – 48 hours. Most ground and freight orders can ship the same day if the order is received earlier in the day. If your order received later in the day, it usually ships the next day. Shipping time may be affected by availability of inventory. Photo USA’s shipping department is committed to packing and shipping your order as soon as possible to ensure your supplies arrive intact and on time.

Rush services and express shipping options are available for an additional fee.

Photo USA offers a variety of shipping options. For small domestic orders, we offer FedEx and UPS ground options with the option to use your own FedEx or UPS account number as well. For larger domestic orders, we offer a variety of freight carriers with the option to use your preferred freight carrier of choice as well. For larger international orders, we use shipping vessels that carry 20-foot and 40-foot containers.

Yes, simply call us at 1-800-996-6022 and our dedicated sales and customer support team can help you achieve the best possible results with our products by providing templates and heat, pressure, and time recommendations.

As a manufacturer, Photo USA currently supplies large quantities worldwide. Photo USA can offer the best prices available on the market by ordering pallets from us domestically or 20-foot and 40- foot containers from us internationally. We are here to assist you to make sure you are taken care of every step of the way. Here’s what we promise:

• 500+ products to choose from on domestic purchases.
• 1000+ products to choose from on international orders.
• The best quality with the lowest prices. The best value guaranteed.
• 20-foot & 40-foot containers available.
• Container order turnaround in as little as 30 days to anywhere on the globe.
• Reliable forecast and supply chain.
• Knowledgeable sales staff will work with you through the entire sales process.

To better serve our customers, Photo USA offers high quality custom decorating for all of our products. Our low cost high quality print services are guaranteed. We print and produce the product for you and drop ship it directly to your client saving you money, time, and stress. Special pricing is available for ASI and SAGE members. Rush services and express shipping available for an additional fee.

Photo USA will produce a physical sample using your supplied artwork for as low as a $75 dollar image set-up fee per artwork per product. Depending on the complexity of the job, such as layout design and color correction, the costs may differ. Please contact us today to get a real time quote for your specific product.

Yes, on future orders of the same artwork on the same product the set-up fee is waived.

Production will begin after the pre-production sample is approved. Our normal turnaround time after the pre-production sample is approved is roughly 1-2 weeks. Rush order services are available for a minimal fee.

Please note the imprint area for the product to be produced (under specifications on each product page on (www.photomugs.com).

We have state-of-the-art design facilities and currently accept all file formats. We prefer to have the original
• image, if possible.
• Application files (with layers) to be supplied if we need to make modifications to the image.
• Common file formats supported – EPS, PSD, PDF, AI, CDR, TIF, JPG
Photographic images should at least 300 dpi at the final size to be printed. Please use the RGB workspace when
• possible and supply us with RGB mode files for the most vivid output.
• All text should be converted to outlines to avoid font substitution problems.

If you have any other questions, we encourage you to contact our sales department for more information at 1-800-996-6022.