How do I purchase products?

Simply call us at 1-800-996-6022 to purchase our products. We will help you create an account with Photo USA and work closely with you to grow your business. All of your information will be saved for future orders to make ordering with Photo USA as efficient and effortless as possible.

If you already have an account with us, you can place your order directly with your account manager. You can also purchase products through our website www.photomugs.com.

How do I create an account ?

When you call us at 1-800-996-6022, a sales representative will walk you through the steps of setting up an account. This will require business information such as company/contact information, shipping address, billing address, e-mail address, and preferred method of payment.

What is the minimum order quantity (MOQ)?

All orders must be at least a one case minimum, unless otherwise specified. Quantities per case usually come in 24, 36, or 48 pieces.

Can I request samples before placing my order?

Samples are available on all of our products to present and market to your customers. We can ship directly to you or blind ship to your customers.

What methods of payment are available?

Orders with Photo USA can be paid via credit card (Visa, Master Card, American Express, and Discover), PayPal, banking wire transfer, and via Net Terms (for those customers that qualify).

How fast can we ship my order?

All orders are shipped within 24 – 48 hours. Most ground and freight orders can ship the same day if the order is received earlier in the day. If your order received later in the day, it usually ships the next day. Shipping time may be affected by availability of inventory. Photo USA’s shipping department is committed to packing and shipping your order as soon as possible to ensure your supplies arrive intact and on time.

Rush services and express shipping options are available for an additional fee.

How do we ship orders?

Photo USA offers a variety of shipping options. For small domestic orders, we offer FedEx and UPS ground options with the option to use your own FedEx or UPS account number as well. For larger domestic orders, we offer a variety of freight carriers with the option to use your preferred freight carrier of choice as well. For larger international orders, we use shipping vessels that carry 20-foot and 40-foot containers.

Do we offer after sales support?

Yes, simply call us at 1-800-996-6022 and our dedicated sales and customer support team can help you achieve the best possible results with our products by providing templates and heat, pressure, and time recommendations.

Do we offer volume pricing?

As a manufacturer, Photo USA currently supplies large quantities worldwide. Photo USA can offer the best prices available on the market by ordering pallets from us domestically or 20-foot and 40- foot containers from us internationally. We are here to assist you to make sure you are taken care of every step of the way. Here’s what we promise:

  • 500+ products to choose from on domestic purchases.
  • 1000+ products to choose from on international orders.
  • The best quality with the lowest prices. The best value guaranteed.
  • 20-foot & 40-foot containers available.
  • Container order turnaround in as little as 30 days to anywhere on the globe.
  • Reliable forecast and supply chain.
  • Knowledgeable sales staff will work with you through the entire sales process.

Do we offer custom decorating services?

To better serve our customers, Photo USA offers high quality custom decorating for all of our products. Our low cost high quality print services are guaranteed. We print and produce the product for you and drop ship it directly to your client saving you money, time, and stress. Special pricing is available for ASI and SAGE members. Rush services and express shipping available for an additional fee.

What are the imprint set-up fees?

Photo USA will produce a physical sample using your supplied artwork for as low as a $75 dollar image set-up fee per artwork per product. Depending on the complexity of the job, such as layout design and color correction, the costs may differ. Please contact us today to get a real time quote for your specific product.

Do we waive the set-up fee on future orders?

Yes, on future orders of the same artwork on the same product the set-up fee is waived.

What’s our custom decorating turnaround time?

Production will begin after the pre-production sample is approved. Our normal turnaround time after the pre-production sample is approved is roughly 1-2 weeks. Rush order services are available for a minimal fee.

What’s our art file specifications?

Please note the imprint area for the product to be produced (under specifications on each product page on www.photomugs.com).

  • We have state-of-the-art design facilities and currently accept all file formats. We prefer to have the original image, if possible.
  • Application files (with layers) to be supplied if we need to make modifications to the image.
  • Common file formats supported – EPS, PSD, PDF, AI, CDR, TIF, JPG
  • Photographic images should at least 300 dpi at the final size to be printed. Please use the RGB workspace when possible and supply us with RGB mode files for the most vivid output.
  • All text should be converted to outlines to avoid font substitution problems.

If you have any other questions, we encourage you to contact our sales department for more information at 1-800-996-6022.

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